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Dispensary Turnaround Times
Following a visit from CQC we achieved an overall "Good" rating. To maintain this rating have been asked by CQC to change the way medication is dispensed. We will no longer be able to issue medication within 24 hours of receipt of request. From the 1st of July 2018 please allow 48 hours (two working days) between requesting medication and collecting it. Medication can be ordered on-line. This is a much safer way of ordering than by telephone or email as there is no danger of transcription errors etc. If you have a password to make appointments this can be used to order medication. If you would like to use the service please contact reception and ask for the account to be activated and a password issued if needed.
The General Data Protection Regulation (GDPR) is a new data privacy law that will be introduced in the UK in May 2018 requiring all organisations to identify changes that need to be made to achieve GDPR compliance in their personal data processing activities. The regulation will put you in control of your personal data, allowing you to choose how (and whether) Practices can use your data. The new regulation will still apply to organisations once the UK leaves the EU in 2019. As a result, we've published a new privacy notice to make it easier for you to find out how the NHS uses and protects your information. For those patients who have signed up for voice and text message alerts, you will be contacted shortly, asking you to confirm your intention of continuing with this service. Please be aware if you do not respond to the request for explicit consent, we will not be able to send you reminders as of the 25th May for any of your appointments. Further information is available below
We have now joined the Herefordshire Care Navigation Project. Our receptionists will ask you to give the reason for asking for an appointment. This is so that we can direct you to the most appropriate person. You do not have to give the reason but by doing so you will help us to help you and other patients.
National Diabetes Audit
The practice is taking part in the National Diabetes Audit. Information leaflets are available in reception areas. If you do not want your data to be used in this important project please let us know
Last year over £1,000,000 worth of unused medication was returned to pharmacies and practices. This cannot be re-issued and has to be destroyed. To read more follow this link: PHARMACY PRESENTATION HFD1203 2015_Dec
New Patient Registrations and Change of Details
Please download and complete our patient information/update questionnaire and bring it to the surgery with photographic proof of identity.
GDPR Privacy Information