Every month we have to collect data from the Friends and Family Test forms that patients have completed either in he surgeries or on-line. One of the questions is “Please tell us the main reason for selecting your statement”. Some of the responses are listed below.
Had wonderful person centred attention from a very interested and enthusiastic GP. Always have good care here.
“Doctors give you time and listen. Reception staff always pleasant no matter how busy they are.”
“I have received excellent care for 15 years particularly when a family member was diagnosed with a serious illness. The practice could not have been more supportive.”
“Excellent, caring service from all at the practice. In difficult circumstances in the NHS this practice does an exemplary job.”